We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at the time of purchase for up to 30 days from purchase date. If 30 days have gone since the date of delivery, unfortunately we can’t offer you a refund but you may still be eligible for an exchange or replacement.
IMPORTANT NOTE: Please be careful with your device as the 30-day return will VOID if:
1. You change any of the settings
2. Configure or add new controllers without taking a backup of your original sd card.
Furthermore, please note that we are not responsible for the replacement of any controller/gamepad that comes with our bundles, unless it has been reported as defective within 7 days from the delivery date.
If the product is claimed as defective our tech team will ask the customer for additional information (photos/screenshots/videos etc) in order to be determined if the item is defective or not. Following the abovementioned process, the tech team will give the appropriate approval for the return to be initiated. For any inquries regarding defective items please contact us at email@example.com.
If you changed your mind, we can still accept your return, however, please note that some products are being shipped directly from our warehouse in China, therefore the product should be returned to a Chinese address and the shipping costs associated with these returns will be covered by the customer. The following two product collections appertain to this category.
To receive your refund for an item that you purchased from us you will then be directed to ship the item(s) back to our warehouse (please refer to the above return policy to find out which items are being shipped from our US or CN address). Please contact us at firstname.lastname@example.org to provide you with the appropriate return instructions.
If the product is claimed as defective our tech team will ask the customer for additional information (photos/screenshots/videos etc) for confirmation purposes. Following the abovementioned process, the tech team will give the appropriate approval for the return to be initiated.
The shipping cost and any import taxes of the returned item are at your expense in case you have changed your mind and the product isn't defective. Also, if the product is not defective, a 20% restocking fee will be applied.
We recommend using a method that allows you to track the package, as we are not responsible for items lost in transit.
Along with your returned item, please include the following information: Name, Address, Phone Number, the word “refund” and your original order number.
As soon as we receive the item and confirm that it is in its original condition, we will refund through the original payment method. Please note, it takes an average of 2-3 business days for the refund to be processed by our system.