FREE SHIPPING ON ALL US ORDERS

FAQ’s

Most frequently asked questions

Shopping Basics

What Shipping Methods Are Available?

We use USPS, DHL Express, & FedEx, as our standard carriers for our orders.

US Delivery Options:

USPS - 4 to 6 Business Days

DHL Express - 4 to 6 Business Days

FEDEX – 3 to 5 Business Days 

What is your return policy?

We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at the time of purchase for up to 30 days from purchase date. If 30 days have gone since the date of delivery, unfortunately we can’t offer you a refund but you may still be eligible for an exchange or replacement. Please read our detailed return policy HERE, or send us an email at info@retrogaminghouse.com

Do You Ship Internationally?

Yes, we do ship internationally, however, there is an additional shipping cost involved for orders from overseas. It will cost you approximately $30-$50 depending on the country you're placing your order from (calculated automatically during checkout).

Payments

What Payment Methods Are Accepted?

We accept PayPal, Visa or Mastercard.

Do you accept international credit cards?

You can buy with any internatioal card as soon as it is linked to your PayPal account.

Do you charge sales tax on any item?

We do not charge Sale Taxes your purchase.

Shipping & Returns

I want to return my purchase! What do I do?

You can send us an email at info@retrogaminghouse.com by referring your order number or your full name. If the product is claimed as defective our tech team will ask you for additional information (photos/screenshots/videos etc) in order to be determined if the item is defective or not. Following the abovementioned process, the tech team will give the appropriate approval for the return to be initiated. For any inquries regarding defective items please contact us at info@retrogaminghouse.com.

How long does it take for me to get a refund?

Once you ship the returned item back with a tracking number, our tech team will inpect the device and within 2-3 business days you should receive the refund back to your account.

How Can I Cancel Or Change My Order?

Please send an email to info@retrogaminghouse.com in order to cancel your order. Please note that do not accept cancellations after 24 hours of your purchase. The reason is that our team might have already shipped the product.

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