FAQs

FAQs

What is the best way to contact customer service? 
The best way to reach us is to email info@retrogaminghouse.com. We are here Monday through Friday from 9am to 6pm and will strive to get back to you within 4 hours.



Is your website secure?
Yes, our site is a secure shopping environment, your payment information is not held beyond the shipping of the order. View our privacy policy for more information.



What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Visa Electron through PayPal payments.



How can I track my order once it has shipped?
As soon as we ship your order, we will send you an email with all of your tracking information.



Can I cancel or change an order?
Once an order has been shipped it cannot be cancelled or changed. For any questions, you can contact us at info@retrogaminghouse.com



Where are your Arcade Consoles made?
The vast majority of our current arcade consoles range is made in China and our Retropie collection is made in the UK..



The item I want is sold out. How will I know when it is back in stock?
Subscribe to our mailing list to be among the first to know when out-of-stock items are available again. 



Last Updated: January 2018

 

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